Privacy Policy — How dbwin24 Collects, Uses, and Protects Your Personal Data

When you register an account, use the dbwin24 platform, or interact with our support team, we may collect and process the following categories of personal information:

When you open an account with dbwin24, we collect the information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal), email address, and the username and password you choose for your account. This information is required to create and maintain your account, verify your identity, and communicate with you regarding your account activity.

As part of our Know Your Customer (KYC) verification process, we may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof-of-address documents such as recent bank statements or utility bills, and confirmation that the payment method (such as a bKash or Nagad account) used to deposit funds is registered in your own name. KYC documents are used solely for identity verification, fraud prevention, and compliance with applicable legal obligations.

We collect records of all financial transactions carried out on your dbwin24 account, including deposits, withdrawals, bets placed, game results, bonus credits, and refunds. This data includes transaction amounts in Bangladeshi Taka, timestamps, the payment method used, and relevant reference numbers. We do not store complete mobile banking credentials or bank account passwords.

When you access dbwin24, our servers automatically record certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, the pages you visit on our platform, the time and duration of your visits, links you click, and error reports. This data is used for platform security, fraud detection, and performance optimisation and is not used to personally identify you beyond the context of your account activity.

If you contact dbwin24 via email, live chat, or any other support channel, we retain records of that correspondence, including the content of messages and any attachments. This allows us to respond effectively to your queries and to maintain a record of support interactions for quality assurance and dispute resolution purposes.

dbwin24 uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described in this Privacy Policy. The primary purposes for which we process your personal data are as follows:

• Account management: To create, maintain, and administer your dbwin24 account, including processing your registration, managing your account settings, and verifying your identity through our KYC process.
• Service delivery: To provide you with access to dbwin24's full range of casino games, sports betting markets including live cricket, BPL, IPL and T20 fixtures, virtual sports, slots, and payment facilities — all denominated in Bangladeshi Taka.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other supported payment channels. Transaction records are retained for financial compliance and dispute resolution purposes.
• Security and fraud prevention: To monitor account activity for suspicious patterns, detect and prevent fraud, money laundering, identity theft, and unauthorised account access. Technical data including IP addresses and device identifiers is used actively in this context.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements, age verification obligations, and any lawful requests from competent authorities.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-exclusion requests, deposit limits, and time-out periods requested by players, and to provide appropriate responsible gaming interventions where necessary.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of your support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players use the dbwin24 platform, identify areas for improvement, and develop new features and services.
• Marketing communications: Where you have provided your consent, to send you information about promotions, bonuses, new games, and other offers available on dbwin24. You may withdraw your consent to marketing communications at any time by contacting [email protected].

In the course of operating the dbwin24 platform and delivering services to you, we may share your personal data with the following categories of recipients:

To process your deposits and withdrawals, dbwin24 shares necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and our partner banking institutions. These providers receive only the data required to complete your transaction and are bound by their own data protection obligations and applicable financial regulations.

dbwin24's casino games and sports betting markets are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO. These providers may process certain anonymised technical and gameplay data as part of delivering their services. They do not receive your full identity or payment details beyond what is technically necessary for game integration and fair-play certification.

dbwin24 may use third-party identity verification services to assist with KYC checks and age verification. Any provider engaged for this purpose is contractually obligated to process your identity documents solely for verification purposes and to maintain appropriate security standards.

dbwin24 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of dbwin24, its players, or the public. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

dbwin24 may share data with legal advisors, auditors, and other professional service providers where necessary in the course of managing our business. All such parties are bound by strict confidentiality obligations.

dbwin24 uses cookies and similar technologies (such as web beacons and local storage) to improve the functionality of our platform, maintain your session while you are logged in, and collect aggregated analytics data that helps us understand how players use our services.

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences or session state. Cookies set by dbwin24 do not contain your password or payment details.

• Strictly Necessary Cookies: These cookies are essential for the dbwin24 platform to function. They manage your login session, maintain your account state while you navigate the site, and enable core security features. These cookies cannot be disabled without preventing the platform from working correctly.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the dbwin24 platform — for example, which pages are visited most frequently, how long players spend on particular game categories, and whether any errors are encountered. This data is aggregated and does not identify individual players. It is used solely to improve the platform.
• Functional Cookies: These cookies remember your preferences, such as your chosen language setting or display preferences, to provide a more personalised experience when you return to the platform.

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Please note that blocking strictly necessary cookies will affect your ability to log in and use the dbwin24 platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

dbwin24 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods set out below reflect our standard data management practices:

When your data is no longer required for any of the above purposes, dbwin24 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised, aggregated data that cannot be used to identify any individual player may be retained indefinitely for statistical and analytical purposes.

Your personal data is stored on secure servers. dbwin24 takes appropriate technical and organisational measures to protect data stored on its systems from unauthorised access, loss, alteration, or destruction.

dbwin24 employs a range of industry-standard security measures to safeguard the personal data of all registered players. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the dbwin24 platform is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. This prevents interception of data during transit across public networks.
• Password Hashing: Account passwords are never stored in plain text. dbwin24 applies strong cryptographic hashing algorithms to all stored passwords, ensuring that even in the unlikely event of a data breach, your password cannot be recovered from stored records.
• Access Controls: Access to personal data held by dbwin24 is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to strict confidentiality obligations and undergo data protection training.
• Intrusion Detection and Monitoring: dbwin24's systems are monitored around the clock for unusual activity, potential intrusion attempts, and security anomalies. Alerts are acted upon promptly by our security team.
• Secure Payment Infrastructure: Payment transactions on dbwin24 are processed through the secure infrastructure of our payment partners, including bKash, Nagad, and our partner banking institutions. We do not store sensitive payment credentials on our own servers.
• Regular Security Reviews: dbwin24 conducts periodic reviews of its security practices, infrastructure, and data handling procedures to identify and address potential vulnerabilities.

While dbwin24 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their dbwin24 accounts and to contact [email protected] immediately if they suspect any unauthorised access to their account.

As a registered user of dbwin24, you hold certain rights in relation to the personal data we hold about you. dbwin24 is committed to honouring these rights in a timely and transparent manner. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data that dbwin24 holds about you. We will provide this information in a clear, readable format within a reasonable timeframe following your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your account dashboard.
• Right to Erasure: In certain circumstances, you have the right to request that dbwin24 delete the personal data we hold about you. This right is subject to our legal obligations — for example, we may be required to retain transaction records and KYC documents for a specified period under applicable law, in which case those records cannot be deleted until the legal retention period has elapsed.
• Right to Restriction of Processing: You may request that dbwin24 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold, or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider.
• Right to Withdraw Consent: Where dbwin24 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Submit your objection to [email protected] and we will act on your request promptly.

To exercise any of the rights listed above, please contact the dbwin24 privacy team using the contact details provided in Section 8 of this Privacy Policy. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing your request in order to protect against unauthorised access to personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dbwin24 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

When contacting us about a privacy matter, please include your registered account username and a clear description of your request or concern. Where we require additional information to verify your identity before processing a data request, we will contact you to ask for it. We do not charge a fee for processing standard privacy requests.

dbwin24 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a change to this Policy is material, we will notify registered players via their registered email address. The current version of this Privacy Policy is always available at https://dbwin24.net/privacy-policy. The "Last Updated" date in the hero section of this page indicates when the Policy was most recently revised. We encourage you to review this page periodically to stay informed about how dbwin24 protects your personal information.